Title:  Application Support Specialist

Job Purpose

provides technical support & troubleshoots employees or guides them through specific tasks and actions.

Technical Accountabilities

1. Monitors and maintain computer systems and networks to ensures excellent service standards.
2. troubleshoots system and network problems, diagnosing and solving hardware or software faults to ensure the lowest waiting time  
3. creates, Mail accounts and profiles and deal with password issues to maintain a smooth daily workflow of operations
4. Troubleshoots the network services (printing, and Internet access) to ensures excellent service standards

Administrative Accountabilities

Managerial Accountabilities

Measures

• Response time
• Average Waiting Time per Issue User (SLA)
• Software & hardware asset Utilization rate
• NPS

Communication and working relationships

Daily verbal/ written/ phone communication with all internal concerned Staff.

Job latitude / decision making authority

Works within defined policies procedures and work processes.

Knowledge, skills and abilities (KSA's)

• Bachelor degree in Computer Science, Computer Engineering or any other related degree
• 1-2 years of experience in a similar position.
•  Preferable to have CCNA, MCP or MCTS certifications
• Previous experience in working with active Directory, System Center Configuration Manager.
• Professional skills in Arabic and English language both spoken and written
• Professional communication, and influencing skills
• Strong PC skills in MS office
• Preferable Sap user 

Competencies