Title:  Receptionist

Job Purpose

Delivering world class customer experience while coordinating the daily administration of visitors, and patients in the branch, answer patient inquiries.

Technical Accountabilities

• Welcome customers and provide support and answer all inquiries
• Handle customers complaints and raise them to either his/her branch manager
• Ensure that customers are getting a world class satisfactory treatment and an efficient service during the daily customer service activities.
• Present promotions and offers to the customers while presenting new and existing services.
• Handles customers’ enquiries to ensure customer awareness of all ALFA Scan services.
• Handles approvals and order management cycle in line with company, insurance and related contracts guidelines. 
• Performs reservations of the requested examinations on the system and offer alternatives in case of long lead-time to ensure the maximum conversion rate. Ensures the customer is aligned with all examination perquisites.

Measures

• NPS 
• Customer satisfaction
• Quality 
• Accuracy of data entry

Communication and working relationships

Daily verbal/ written/ phone communication with all internal concerned Staff 

Job latitude / decision making authority

Works within defined policies procedures and work processes

Knowledge, skills and abilities (KSA's)

• Bachelor Degree from an accredited University
• fresh Graduate 
• Night shift 
• Professional skills in Arabic and English language both spoken and written
• Professional communication, and influencing skills.

• Strong PC skills in MS office

Competencies