Title: Receptionist
About The Role
Alfa Medical Group is currently seeking a highly skilled and professional Receptionist to join our dynamic team.
The ideal candidate will be responsible for providing exceptional customer service while coordinating the daily administrative tasks related to visitors and patients. Key duties include responding to patient inquiries, managing patient emergencies, and overseeing stock and supplies within the branch.
Role Accountabilities
- Welcome customers and provide support and answer all inquiries
- Handle customers complaints and raise them to either his/her branch manager
- Ensure that customers are getting a world class satisfactory treatment and an efficient service during the daily customer service activities.
- Present promotions and offers to the customers while presenting new and existing services.
- Handles customers’ enquiries to ensure customer awareness of all ALFA Scan services.
- Handles approvals and order management cycle in line with company, insurance and related contracts guidelines.
- Performs reservations of the requested examinations on the system and offer alternatives in case of long lead-time to ensure the maximum conversion rate. Ensures the customer is aligned with all examination perquisites.
Ideal Candidate Should Possess:
- Bachelor’s degree from an accredited University.
- Fresh graduates welcome, or candidates with up to 5 years of experience.
- Very good command of English (spoken and written).
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Must be proficient in typing with a high level of speed and accuracy.
- Excellent verbal and written communication skills.
- Ability to work a rotational shift schedule, including weekends and holidays.
- Ability to handle multiple tasks efficiently and maintain a positive attitude.
- Previous experience in a receptionist or customer-facing role is a plus.