Title:  Quality Assurance Supervisor

Job Purpose

maintains company SOPs (Standard Operating Procedures), quality standards and deploys the quality audit calendar events to monitor & ensure the execution against approved standards.

Technical Accountabilities

1. Establish processes related SLAs based on the approved SOPs to ensure internal and external customer compliance.
2. Complies and consolidates the auditing results, identifies any areas of development and recommends corrective & preventive actions to be presented to the top management in order for alignment and approvals.
3. Keeps the management team abreast of significant issues, developments, actions pertaining to quality assurance activities.
4. Studies, recommends and leads process improvement initiatives in coordination with all concerned parties to enhance efficiency and customer centricity.

Administrative Accountabilities

Managerial Accountabilities

Measures

• ALFA Scan SOPs completion & recency
• SOPs SLAs report accuracy & recency
• Timeliness of audit plan execution
• External audit reports

Communication and working relationships

Daily verbal/ written/ phone communication with all internal concerned managers.

Ongoing external communication with partners & agencies

Job latitude / decision making authority

Works within defined policies procedures and work processes

Conducts analyses and develops proposals to the Quality Manager & GM

Knowledge, skills and abilities (KSA's)

• Bachelor degree from an accredited University
• A minimum of (5) years of experience in the field of Quality assurance in a retail environment  & hospitals
• Professional skills in Arabic and English language both spoken and written
• Professional communication, presentation and influencing skills.
• Strong PC skills in MS office and preferable SAP experience.

Competencies