Title: Receptionist - Tersa Street

Job Purpose

Delivering world class customer experience while coordinating the daily administration of visitors, and patients in the branch, answer patient inquiries, handle patient emergencies, and monitor stock and supplies.

Accountabilities:

Perform data entry for all operational activities occurred on daily basis and maintaining an updated data base for customer service transactions.
Welcome customers and provide support and answer all inquiries concerning blood analysis tests prices, availability and timing as well as any general information.
Handle customers complaints and raise them to either his/her branch manager or and customer care Manager.
Receive receipts from customers and blood tests reports from his/her branch manager and issue an invoice for the customer after collecting the payment.
Ensure that customers are getting a world class satisfactory treatment and an efficient service during the daily customer service activities
Present promotions and offers to the customers while presenting new and existing services and tests.
Receive requests for the house visits and arrange their schedule while data entering on the system.
Filing of important docs such as: (managerial decisions, license, contract of biohazard waste disposal company, license for waste reprocessing, Environmental record.
Handles approvals and order management cycle in line with company, insurance and related contracts guidelines.

Measures :

Communication and working relationships:

Daily verbal/ written/ phone communication with all internal concerned departments.
Handling customers in branch.

Job latitude / decision making authority:

Knowledge, skills and abilities (KSA's):

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