Title:  Branch Manager-Nasr City(Victory Road)

Job Purpose

Delivering world class customer experience inside the branch, via implementing quality procedures and effectively managing branch operations overseeing technical and administrative functions

Technical Accountabilities

• Responsible for the branch workflow, while ensuring correctness of patient's data and, smooth quality sampling, and following up to deliver timely results.
• Implementing all infection control procedures and occupational safety and health procedures for staff inside the branch in accordance with the instructions of the Quality Management.
• Provide the best service to the patient.
• Handling and resolving any complaint the customers to reach the highest rate of customer satisfaction
• Manage the branch needs in terms of hygiene, maintenance, and supplies
• Monitoring the expiry date of all supplies and chemicals in the branch
• Monitoring for the outdoor advertisements and report monthly to the area manager
• Manage the administrative needs of the branch staff. 
• Supporting patients to check on their health status by reading their results and suggesting related necessary tests.
• Providing medical advice to patients in choosing the tests for their condition in the absence of a prescription from a treating physician
• Monitoring the market needs for new laboratory services by communicating with doctors or through the prescriptions received by the branch
• Achieve the branch's monthly targets
• Monitoring the volume of assigned contracts 
• Monthly visits to doctors according to the schedule planned.

Administrative Accountabilities

Managerial Accountabilities

Measures

• Branch Target
• NPS 
• Customer satisfaction  
• Quality 
   

Communication and working relationships

Daily verbal/ written/ phone communication with all internal concerned managers. 

Job latitude / decision making authority

Works within defined policies procedures and work processes

Knowledge, skills and abilities (KSA's)

• Bachelor of Medicine.
• Preferred Diploma of Clinical Pathology
• Leadership & Management Skills
• Experience not less than a year in a managerial position.
• Good Knowledge of English
• Full knowledge of computer and Office programs.
   

Competencies